As business technology systems get more advanced and increasingly become a core function of operation, having a good IT support company in Singapore that can support your business is more important than ever. Good IT support can help streamline your operations, improve efficiency, and even save you money in the long run.
At Blazon Technologies, we believe every business, regardless of its size or industry, has the right to operate smoothly and productively with their IT. We are committed to ensuring the smooth operation of your business by resolving any IT issues promptly and effectively. Think of us as your personal IT department, without the need for extra office space.
Our core support philosophy was to serve our clients with the same dedication and efficiency as an in-house IT department. This approach enabled us to develop a robust structure, streamlined workflow, and effective processes that are on par with the industry’s best internal tech support teams. In essence, we are not just an outsourced IT support company in Singapore; we are an integral part of your business, providing unparalleled IT support.
One central fixed monthly fee for all the services with no large fluctuation makes administration, budgeting and forecasting for IT expenses easy.
Our commitment to you is backed by a Service-Level Agreement that guarantees our support response times and fast issue resolution.
Maximize Your ROI on Microsoft 365. Your Microsoft 365 license is more than just Office and email, we will guide you to unlock its full potential with Teams, SharePoint and more.
Unlike resellers that carry multiple brands, we know our cybersecurity stuff and our list of cybersecurity services is carefully researched and curated, you can be assured you have access to the latest and most effective solutions against emerging cyber threats.
Start enjoying proper IT workflow as we implement IT frameworks and standards as part of your support process.
Our established support and cybersecurity frameworks are already built to meet various compliance requirements, getting you fully onboard with support and compliance can be as quick as within 30 days.
Mr Lionel Ong and his team proved to be experts in their field with a keen understanding of our clients’ needs and resolving issues quickly and professionally. Nothing beats their speedy responses to our clients’ distress call.
Thanks to the exceptional work of Blazon Technologies, our organisation has experienced significant improvements in efficiency, productivity and overall operational effectiveness. I wholeheartedly recommend Blazon Technologies to any organisation seeking reliable proactive and expert IT services.
IT Support in Singapore
What are the types of IT Support Services in Singapore market?
Short Answer: Ad Hoc, Bundle Hours, Managed Support and Staff Placement
Long Answer:
We have written an article on this topic, check it out to have a better understanding of the difference between them in terms of pricing, services level and what you can expect to get from them.
Which type of IT Support Service in Singapore is suitable for me?
There is no quick answer to this as every company is run differently, their operation maturity and technology needs varies with a wide range from low operation maturity with low technology needs all the way to matured operation with compliance and advanced technology needs.
Fortunately we have prepare an article on this, you can check it out and gauage which model of IT Support matches your company’s operation maturity and technology needs.
What IT Support Service in Singapore do you provides?
We specialized in managed IT support services.
Who are your Managed IT Support for?
Managed support is best suited for organizations with 20-250 end users and no dedicated IT support staff. If you have dedicated IT staff, you can consider working with us on a co-managed basis.
I have less than 20 end users, can you still help me?
Definitely!
If you are growing quickly or undergoing significant business changes, we may still be a good fit. Reach out and let’s talk about your needs.
How long is a Managed IT Support contract?
Typically our agreements are 12 months.
What is covered under Managed IT Support?
Covered services (cybersecurity, backup recovery, Microsoft 365) varies according to each client’s requirement and contract, however as a rule of thumb, everything related to keeping your existing IT environment in tip-top shape is covered (Helpdesk support, system administration, regular maintenance, network troubleshooting etc).
You may approach your account manager for clarification if you have any doubts on the services you are entitled to.
What is NOT covered under Managed IT Support?
Add, move or change requests, new devices and/or users not covered under the Managed IT Support contract, IT projects are out of the scope of the Managed Support IT coverage.
You may approach your account manager for clarification if you have any doubts on the services you are entitled to.
How is Managed IT Support pricing calculated and managed?
Our pricing is based on a per workstation/server/user basis, we work out each quarter whether there is more or less device/staff and adjust the monthly fee accordingly.
Can I cancel my Managed IT Support contract?
We understand there are concerns of being struck in a 1 year contract with a support provider who is not giving you the IT support you need, if we break any of the conditions we promise to you, you have grounds to cancel your contract with us and walk away.
Can I cover only some users and devices under the Managed IT Support contract?
All users and devices have to be included to get covered under our SLA and support.
An onboarding fee plus an ad hoc service fee will be charged for service users or devices that are not under the covered list. Delay may also be experienced when requesting for support for uncovered users or devices.
Does my company need to be on Microsoft 365 for your Managed IT Support?
Yes, we have a requirement for our clients to be on the Microsoft 365 ecosystem so we can provide them with the best managed IT support experience.
The reason being with our experience and knowledge gained from specializing in Microsoft 365 ecosystem, we can deliver consistent service of the highest quality to our clients, improve their productivity and meet their compliance requirements using our framework that is built upon the Microsoft 365 ecosystem.
If you are not on Microsoft 365 Cloud, we can show you the immense value hidden in it and help you with the Microsoft 365 Cloud transformation and migration for your company.
Must I get Microsoft 365 from you?
You can choose to purchase it on your own or get it as an add on to our managed service.
The benefits of getting Microsoft 365 licenses from us are we will handle and manage the license count for you
Do you do Microsoft 365 Projects?
Yes we are well versed and proficient in Microsoft 365 Cloud. We can assist you to migrate smoothly from your legacy server to Microsoft 365 Cloud, and security hardening of the environment to make it harder for the hackers to get in.
My company is on Google Suite, can you provide Managed IT Support to us?
We are very focused and specialized in the Microsoft 365 ecosystem, knowing all the in and out of them, with our experience and knowledge we have built up a support framework on the Microsoft ecosystem that enables us to deliver consistent support of the highest quality to our clients and meeting their compliance requirements if they have any. That same level of support quality is very hard to replicate for companies using Google Suite, it will be a disservice and unfair to them if we take them on. We also believe Microsoft 365 provides the best value and is the better option when it comes to business usage.
While we may have narrowed our pool of potential clients, our mission ultimately is to deliver real value to our clients with our Managed IT Support, hence we have made the hard decision to service only Microsoft 365 clients and not to take on clients that are on Google Suite.
My company is on Google Suite, can you provide cybersecurity to us?
Yes, we can, cybersecurity goes far beyond what Google Suite is, and we can assist you with any cybersecurity concerns and requests you have.
My company only have 1 problem that I need someone to look at now, do you provide Ad Hoc Support?
Short Answer: No
Long Answer:
We believe in being a partner to our clients by providing the technology leverage and protection to keep them smooth running and competitive in their markets. This comes in the form of understanding their business goals and objectives, so we can implement the appropriate IT standards, workflow, and security and provide the advisory consultation that is important and relevant to them.
The only way we can do it is by having long-term relationships where we can dedicate our efforts to our clients, and this is not achievable for the short-term break/fix relationship where a provider comes in to fix a problem and leave whether the fix solved the overall issues.
My company wants an IT Support engineer stationed at our office for X days per week, do you provide that?
While we will send out our engineers to support the clients with regular maintenance and troubleshooting, we do not place our engineers at clients’ sites.
Staff placement IT Support may be more in line with what you are looking for, you can check out this blog article to find out more about it.
Do you handle one off IT Project?
While we do not take on clients for break/fix engagement, we are more than happy to assist you with IT projects you are looking to take on.
We would love to work with you so get in touch with us.
